Manage the requests for goods return, track the order localization, give answers to the most frequented asked questions are kind of tasks that customer services have to do for most of the daily worktime.
ChatBot helps both customers and human-based customer service.
In one hand ChatBot provides the solution to customers, such as recall the order number and auto-manage the requests for good return, or, replying directly to the customer’s question.
In the other hand, ChatBot filters the human-based-work by passing to humans only the most relevant tasks to the customer service.
That’s how Customer Care becomes more faster and functional.